Training to help you grow ‘The Customer Relationship’ and your business.

My training courses cover:

  • Performance
  • Development
  • Leadership & Culture
  • Customer Service
  • Sales

My courses will be tailored to fit in with your Customer Experience Strategy. This ensures that your people are aligned with what your business is looking to achieve.

Click each box below to see some of examples of what we will cover on the training courses.

Customer Service Training

Higher motivation and engagement, improving retention rates and increasing customer loyalty.

Sales Training

‘Sales Through Service’ – improving performance & increasing productivity.

Training Course and Event Facilitator

Contact me if you are looking for someone to help run your courses or events for you.

Who I work with

Businesses & Organisations

Any businesses who require a different approach to their existing inhouse training.

School Leavers

Secondary schools & colleges who are preparing students for entering into the workplace.


Individuals who feel they need support in preparation for job interviews or a career change.

My approach to training

I focus on the following key values:

  • Common sense
  • Getting to the point
  • Being clear and concise

My courses are:

  • Easy to understand
  • Interactive
  • Delivered in a friendly manner
  • Getting those basic core skills embedded
  • Fun

Customer service should not be hard work or complicated. I will help develop the knowledge, attitudes, skills, habits and confidence when you and your people are dealing with customers and clients.


Frequently Asked Questions

How is the training delivered?

Training can be facilitated in groups or on a 1-2-1 basis.

Do I need to live on the Isle of Man?

My training courses are suitable for any business or school of any size, anywhere in the world

What resources are provided?

Training information and documents will be given after the course has finished so that you can always refer back to your learning experience.

If you have any questions that haven’t been answered here, please contact me.


“I’ve known Jo for many years working with her to build and drive sales. Jo provides a fantastic service to her clients and customers and goes above and beyond to achieve results. Jo is passionate in everything she does, fantastic at dealing with people, provides top customer service to enhance the customer experience.”

Dave – Head of HR & Retail Business Development Manager


“Jo worked for me in a sales role.  From the outset it was clear to me that Jo was an extremely competent sales person who would leave no stone unturned in trying to gain a sale.  What was clear to me was that it was not just about selling and Jo made every customer feel important and valued. 

It was during this time that Jo went about developing her skills and using them to help others in the team.  Jo subsequently qualified as a coach and I can think of no better person to coach people on how to deliver fantastic service along with her enthusiastic work ethic.”

Andrew ‘Digital Infrastructure and Telecommunications Manager’