Customer Service Training

Why Do We Need Customer Service Training?

No matter what trade or profession you work in, you will always need excellent customer service skills to obtain new customers and retain existing ones. Its all about building the customer relationship.

See below what we will cover in the course:

  • Effective Communication
  • Empathy (face to face, online & on the phone)
  • Listening skills
  • Eye contact
  • Organisational skills
  • Problem solving
  • Complaint handling
  • Teamwork
  • Turning customers into fans
  • Meeting the customers needs
  • Integrity
  • Time management

My approach to Customer Service training

I focus on the following key values:

  • Common sense
  • Getting to the point
  • Being clear and concise

My courses are:

  • Easy to understand
  • Interactive
  • Delivered in a friendly manner
  • Getting those basic core skills embedded
  • Fun

Frequently Asked Questions

How is the training delivered?

Training can be facilitated in groups or on a 1-2-1 basis.

Do I need to live on the Isle of Man?

My training courses are suitable for any business or school of any size, anywhere in the world

What resources are provided?

Training information and documents will be given after the course has finished so that you can always refer back to your learning experience.

If you have any questions that haven’t been answered here, please contact me.


“I’ve known Jo for many years working with her to build and drive sales. Jo provides a fantastic service to her clients and customers and goes above and beyond to achieve results. Jo is passionate in everything she does, fantastic at dealing with people, provides top customer service to enhance the customer experience.”

Dave – Head of HR & Retail Business Development Manager


“Jo worked for me in a sales role.  From the outset it was clear to me that Jo was an extremely competent sales person who would leave no stone unturned in trying to gain a sale.  What was clear to me was that it was not just about selling and Jo made every customer feel important and valued. 

It was during this time that Jo went about developing her skills and using them to help others in the team.  Jo subsequently qualified as a coach and I can think of no better person to coach people on how to deliver fantastic service along with her enthusiastic work ethic.”

Andrew ‘Digital Infrastructure and Telecommunications Manager’