I started work at age fourteen working in hospitality and then in my twenties I moved into retail. This was a great foundation for building my confidence and learning all about delivering excellent Customer Service and the sales environment.
Once my children were a little older, I then moved on to a professional career in International Banking at age 32 (2003). Over the decades I have excelled demonstrating my never-ending passion for delivering the best customer experience ever.
I haven’t just stayed in the one business sector or with the same company for all these years . I decided to move around in different industries working in customer service, business development, account management and sales:
- International Banking
- Global Telecommunications
- Radio Advertising
- Social Media
- Local & Regional Dairy
- Blended Domestic Services
I love to see people, develop, grow & flourish. I cannot tell you what joy it gives me bringing out the best in people.
“A lot of people write what others want to hear, but here are the facts. I have known Jo for over 12 years and had the pleasure of working with her for a number of those years.
Jo has a great talent of providing clarity to her clients by firstly establishing their individual needs and then providing a clear understanding of how to achieve their goals via a reciprocal business venture with that light sprinkling of personal trust and understanding.
Jo will strive to not only achieve these goals but her tenacity for the client will also maintain a solid relationship which is important in the retention of the client. I would never hesitate in recommending Jo as she will always be an asset in any field.”
Gary – Head of Group Business Development, Corporate & Trust Services
“I have known Jo for 14 years or so now and on every occasion she has consistently exceeded my expectations in every way. As our corporate relationship manager, Jo delivered the best service levels I have encountered, anywhere. She understood our needs, assisted in transforming the communications services we received into the ideal and optimised solution for us. Jo ensured that she understood all our needs and anticipated likely future entrancements so that we were able to devise the best strategy for this business.
Over the years she then focused on training and assistance to ensure we are extracting optimal value from our solution.
As Jo moved on to other directions, I have been delighted to see her flourish in every role, whether better commercialising the Island’s milk & cheese business or latterly in launching her own new businesses. Her passion, dedication and commitment to do things right, the first and every time, shone through.
I am delighted to be able to endorse Jo, she is the consummate professional, skilled in sales, customer service and coaching. But far more than that, she is a beautiful human being who cares. And that’s what we all want, someone who genuinely cares that what they do actually is of value.”
John – Managing Director, Financial Consultancy