“Working together on your customer experience journey.”

I will be on this journey with you, your business and your people. Training, coaching, inspiring, supporting and encouraging all the way. It really is all about the ‘customer relationship’ and how to retain it.

No matter what platform you and your teams are working from – online, face to face or over the phone – it is vital that your business provides the best possible customer service experience it can deliver


My customer service & sales training courses can be delivered face to face or remotely. Courses are perfect for beginners or intermediates needing to refresh their existing skills and learn new ones.


Workplace and life coaching sit hand in hand in terms of both work and life stability. You have to have the right ‘life balance’ if you are going to perform at your best at work.

A welcome video from Jo


“Jo is a force of nature. I’ve known Jo for 15 years and her passion, positivity and creativity is both inspiring and uplifting.

Jo embodies exactly what I believe exceptional customer service looks like and this is because Jo cares. Reliable, organised, committed and driven – Jo doesn’t fail and will ensure you are set success. I can highly recommend Jo.

Roberta – Chief Commercial Officer